Refund Policy

Refund Policy Custom Orders Policy:

We recognize the special considerations involved in creating custom furniture pieces tailored to your personal style and space

Cancellation Policy:

The journey of bringing your custom order to life starts immediately upon confirmation, with the selection and procurement of materials designed specifically for your project. Consequently, once a custom order has been initiated, it cannot be canceled. We do, however, offer a 24-hour grace period from the time your order confirmation is received during which you can cancel your order without incurring any charges.

Cancellation After 24 Hours:

If you decide to cancel your custom order after the 24-hour window, please be advised that such requests are subject to be reviewed and approved. Due to the bespoke nature of these pieces, we must emphasize that not all cancellations may be feasible, and cancellations may be subject to a restocking fee of at least 20% of the total purchase price.

Restocking Fees:

In instances where a return of a custom piece is authorized after the initial 24-hour period, a restocking fee will be applied. This fee is necessitated by the expenses incurred during the custom creation process and the restocking of the item.

Sales Items:

Refunds do not apply to items with special pricing. If you purchase an item on sale, we do not issue refunds.

Missing or Damaged Items:

Although very unlikely, if your items are lost or damaged in transit, you will NOT be responsible for fixing any of these damages. We insure all items that have been shipped, so if anything is damaged, the delivery company will be responsible for compensation. If you receive a damaged product, take as many photos as possible of the damage. If the delivery truck has already left, reach out to us immediately and we will get everything worked out for you.

At Texas Leather Western, we value your trust and strive to ensure that each piece of furniture you choose becomes a cherished addition to your home. Our policies are designed with your satisfaction as our highest priority. Should you have any questions or need further assistance regarding our return policy or your custom order, please do not hesitate to reach out to us at e.Hello@texasleatherinteriors.com